Traveline Promise

Traveline North East and Cumbria promises to:

• Provide accurate timetable and fare information irrespective of the operator.
• Answer your telephone calls as quickly as possible.
• Reply to your queries in a polite and professional manner.
• Follow up customer comments and suggestions for improvements to the service.
• Direct you to the appropriate operator if required, for instance when you would like to provide feedback on services or claim lost property.
• Respond to any queries about Traveline North East and Cumbria within 7 days.

Please contact us with your comments and suggestions regarding our service or our promise.