We want everyone who visits our website to be able to access the full range of services available, regardless of their skill or technology.
This website was re-launched in June 2019.
How accessible the site is
We know some parts of this website aren’t fully accessible:
- the journey planner form may be hard to navigate for some assistive technologies
What to do if you have problems or queries
If you have any accessibility problems or feedback, please email us at firstname.lastname@example.org.
If you need to contact us about any other issues, please use our contact us page.
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond, please contact the Equality Advisory and Support Service (EASS).
Technical information about this website’s accessibility
Durham County Council is committed to making its website accessible, in accordance with The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Under the Equality Act 2010 we must ensure we do not unlawfully discriminate in our service delivery and make reasonable adjustments for people with disabilities where necessary. We are constantly working to improve the accessibility and usability of our site.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.
Issues with interactive tools and transactions
Website plugin: an empty link appears due to the 3rd party plugin used and fails guideline 2.4.4. It does not stop the site functioning or prevent access to any of the site’s information. We intend to resolve the issue/replace the plugin by September 2019.
Journey planner: this is 3rd party software and we are unable to change the code to fix issues with guidelines 1.1.1, 1.3.1, 2.4.6 and 3.3.2. We are currently working with the supplier to see if their code can be updated.
How we test the site
We re-assess a website or system for accessibility whenever it undergoes a major modification.
Page content is checked every time it is updated.