Traveline North East promises to:
- Provide accurate timetable and fare information irrespective of the operator.
- Answer your telephone calls as quickly as possible.
- Reply to your queries in a polite and professional manner.
- Follow up customer comments and suggestions for improvements to the service.
- Direct you to the appropriate operator if required, for instance when you would like to provide feedback on services or claim lost property.
- Respond to any queries about Traveline North East within 7 days.
Please contact us with your comments and suggestions regarding our service or our promise.