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Traveline Promise

Traveline North East promises to:

  • Provide accurate timetable and fare information irrespective of the operator.
  • Answer your telephone calls as quickly as possible.
  • Reply to your queries in a polite and professional manner.
  • Follow up customer comments and suggestions for improvements to the service.
  • Direct you to the appropriate operator if required, for instance when you would like to provide feedback on services or claim lost property.
  • Respond to any queries about Traveline North East within 7 days.

Please contact us with your comments and suggestions regarding our service or our promise.