We hope the following information helps if you are having problems using the journey planner.
From and To
Include as much information as you can, so the system can make the appropriate match or offer a list of close matches up to a maximum of 32. Details you can include: postcode, town, village or suburb, place of interest (eg hospital, school, tourist attraction), bus stop or metro station. Don’t worry if you do not know the precise spelling of a place as the system will offer a list of ‘close matches’ allowing you to select the most appropriate. The planner is also not sensitive to whether you use upper or lower case letters.
If you’d like to travel via a particular city, town, village or suburb you can type these details in to the optional ‘Via’ box including as much information as you are able to help the system make the most appropriate match.
Time and Date
You need to provide details of your preferred departure or arrival requirements. Use the ‘Time’ drop-down menu to select a time from the list. All times are listed using the 24 hour clock, for example, 2.00pm is equal to 14.00, 8.30pm is the same as 20.30. Click to indicate whether you want to arrive by or depart at the time you have selected. Use the ‘Date’ drop-down menu to select the date you would like to travel.
Mode of Transport
Select the method of transport you want to use. By default all methods are selected and will be included in suggested journeys, if appropriate. Click on the ‘check boxes’ to remove/add a tick to change your choices.
You can select whether you only want methods that are accessible by wheelchair. This only refers to services where the vehicles are guaranteed to be accessible, and other services may be operated using accessible vehicles. For information about accessibility at bus stations and major interchanges please see our accessible travel page.
You can select whether you want to allow more time for interchange between buses or buses and trains. This can be helpful if you have difficulty walking or are unfamiliar a station or interchange. Note that allowing more interchange time can mean any earlier connecting journeys are not be offered by the journey planner.
After submitting initial details you may need to clarify your travel requirements. This will happen if any of the places you have entered do not match the information in the system, or if you have left any boxes empty. The system will provide nearest matches to the details you have entered and you will need to use the drop-down menu to select further options. If none of the nearest matches are relevant to the postcode, city, town, village, suburb or stop you require, click the Revise button to enter an alternative. Clicking the Clear button will remove all of the details you have entered, and allow you to start again. To clarify all of your travel requirements you may need to click the ‘Go’ button several times before you are provided with a list of suggested journeys.
When all travel requirements have been clarified the system will provide a suggested journeys list showing a summary of all journeys matching your requirements and details of individual journeys below that.
The summary shows the fastest way of making your journey, and other journeys before and after the required time. Click on a departure time to jump to individual journey details. Alternatively, use the Earlier and Later buttons to see other suggested journeys or use the Return button to display return journeys based on the same travel requirements as your outbound journey. You can click the New button to start again, or the Revise button to amend your travel details.
Individual journey details are given for each suggested journey. The system provides details of departure and arrival time, travel time and the number of changes you will need to make to reach your destination. Where available further information is given such as: stops, platform information, mode of transport, service number, operator and destination. Information on any facilities is provided using symbols. Find out the meaning of each symbol by hovering your mouse over the icon, or find out what the initials, symbols and icons mean.
You can see more details about an individual journey. The All Stops button reveals a list of all stops that are passed during the journey with the scheduled arrival and departure time at each, creating a timetable of your chosen journey. The Fares button (where available) shows the range of fares available for each leg of the journey. It also shows standard adult single/return fares and gives season tickets and zonal passes which may be of use to your journey.
If you are experiencing problems using the journey planner, please contact us for support, we will be happy to assist wherever possible.