about us

Traveline Promise

Traveline North East and Cumbria promises:

To provide accurate timetable and fare information irrespective of the operator.
To answer your telephone calls as quickly as possible.
To reply to your queries in a polite and professional manner.
To follow up customer comments and suggestions for improvements to the service.
To direct you to the appropriate operator if required, for instance when you would like to provide feedback on services or claim lost property.
To respond to any queries about Traveline North East and Cumbria within 7 days.

Please contact us with your comments and suggestions regarding our service or our promise.