help
Using the Journey Planner
Please find below, information on how to plan a journey online using the North East and Cumbria 'journey planner' system. The following topics are covered:
- Entering 'from' and 'to' details.
- Entering 'via' details.
- Entering 'time and date' details.
- Entering 'mode of transport' details.
- Submitting details.
- Clarifying choices.
- Suggested journeys, summary information and details.
- Getting more information on individual journeys.
If you are experiencing problems using the 'journey planner' system, please contact us for support, we will be happy to assist wherever possible.
Entering 'From' and 'To' Details
The first stage of planning a journey is to enter the name of the place that you would like to travel from, and also details of your destination.
Including as much information as you are able will help the system make the appropriate match or offer a list of close matches up to a maximum of 32.
Details you should include if you can, in the following sequence please, are the City, Town or Village, the suburb and the stop name.
Don't worry if you do not know the precise spelling of a place as the system will offer a list of 'close matches' allowing you to select the most appropriate.
The planner is also not sensitive to whether you use upper or lower case letters.
Entering 'Via' Details
If you'd like to travel via a particular City, Town, Village or suburb you can type these details in to the optional 'Via' box including as much information as you are able to help the system make the most appropriate match.
Entering 'Time' and 'Date' Details
You will need to provide details of your preferred departure or arrival requirements. Use the 'Time' drop-down menu to select a time from the list. Note that all times are listed using the 24 hour clock to avoids confusion between 'am' and 'pm' journeys. This means times after mid-day have 12.00 added to them. For example, 2.00pm is equal to 14.00, or 8.30pm is the same as 20.30. Click to indicate whether you want to arrive by or depart at the time you have selected.Use the 'Date' drop-down menu to select the date you would like to travel. If you are planning a journey in the future, you are advised to re-check your journey details near to the date you intend to travel, to ensure services and/or travel arrangements have not changed.
Entering 'Mode of Transport' Details
Select the method of transport by which you would like to travel. By default all modes of transport are selected and will be included in suggested journeys, where appropriate. Simply click on the 'check boxes' to remove (or add) a tick, to change the modes of transport you wish to include in your journey.
Submitting Details
When you have entered all the necessary details click on the 'Submit' button (or press enter/return on your keyboard). The system will attempt to find suitable journey details to match your travel requirements.
Clarifying Choices
After submitting initial details you may need to clarify your travel requirements. This will happen if any of the places you have entered do not match the information in the system, or if you have left any 'Stop or Street' boxes empty. The system will provide 'nearest matches' to the details you have entered and you will need to use the drop-down menu to select whichever option meets your requirements. If none of the nearest matches are relevant to the city, town, village, suburb, street or stop you require, click the 'Revise' button to enter an alternative. Clicking the 'Clear' button will remove all of the details you have entered, and allow you to start again.Note that, in order to clarify all of your travel requirements you may need to click the 'Submit' button several times before you are provided with a list of 'suggested journeys'.