legal information

Information which you send to Traveline North East and Cumbria through this website, either by email or through online forms, will be treated as follows:

1. We will keep information no longer than we reasonably believe is necessary.

2. We will use information only for the purpose for which you sent it.

3. We may use information for statistical analysis but in such a way that your identity will not be involved.

You will not receive unsolicited paper or email from us as a result of using an online form unless we explicitly ask for and get your permission. We will not pass on your email address or any of your personal details to other organisations.

Unless stated otherwise (i.e. that you are viewing information over a secure connection) information transmitted over the internet is not secure and we cannot accept responsibility for misuse of information intercepted in this way.

All emails and any associated attachments received by Traveline North East and Cumbria will be electronically intercepted and examined for viruses etc. This is purely routine and any delay will be kept to a minimum.

If you are under 16

Please get permission from a parent or guardian before using our website. We advise that you never reveal any personal information about yourself or anyone else (for example, your home address, telephone or email details) when surfing the internet.

How we use Cookies

A cookie is a small piece of information that is placed on your computer by a website. They are used to store information about you so that next time you enter the website it can customise the web pages for you, these cookies will remain on your hard disk. They cannot be used to get information from your computer without you filling in a form. They are more often used to pass information between pages on a website, which in many cases will not be saved on your hard disk.

A website using cookies to customise web pages for your return visit may ask you to provide personal information, which will be written to your computer - if you are using a public access PC this may mean that your personal information is saved on the PC.

We do not use cookies on this website for the collection of personal data, however temporary cookies relating to website usage are used by our website statistics package. If you have any queries about this please contact us for help and advice.

This policy applies to the Traveline North East and Cumbria website but not to sites to which we provide links.